Cody is a true professional, courteous, and timely!! It was a pleasure to get to know him professionally. We would refer him to anyone!!
Our technician Caleb is very thorough with his inspections and work. Especially appreciate his excellent communication skills. Strongly recommend!
I was very pleased with the service.
Anthony was prompt, courteous, professional, knowledgeable and personable. Credible & trustworthy company. People of integrity and know their business. Took no time at all to complete my plumbing repair. Thank you!
Very friendly. My dog really liked him because he was kind to her. I appreciated being able to get someone out here so quickly.
The kitchen drain pipe had been leaking. The faucets in the shower and kitchen were dripping. Anthony Kusztyb with Sutton Brothers was quick and efficient at making the repairs. Everything is working perfectly now. We're pleased. I wish Anthony could have told us why two Delta faucets that are only two years old were dripping. It seems like they should have lasted longer. Thank you.
Friendly, prompt and skilled. Exactly what we needed.
Daniel C. successfully completed the maintenance tasks on my furnace and I am very satisfied with the work he did.He was also kind enough to help me with a special project before leaving Winston-Salem.
We have used a lot of different service companies through the years. Sutton Brothers hands down are in a class of their own. Two very neat and extremely professional service men showed up and explained our situation to help us better understand what they were going to do and ways to eliminate our problem for the future. I can not express how satisfied we are with this company as a whole. The job they did and the manner in which they performed was something I have never experienced. They could write the manual on how to operate a service company. Thanks so much guys!
Great all around service as always
Professional, friendly, and answered all of our questions. Thanks
I was very impressed with Randy’s attention to detail and knowledge. He did an excellent service on my AC.
Technician explained what was needed for the repair and exhibited patience, with timeliness, in conducting the repair.
Great job by Chris Craig, arrived on time and did an excellent job.
Very professional and friendly. Excellent work.
Installation process was smooth and done quickly.Service tech was very nice and did a excellent job.
Very professional!Very thorough!
Very prompt, efficient, and affordable service.
Randy came and did a great job performing maintenance on my mother's two units.
Sutton Brothers has been taking care of our HVAC system for over a year. Quick and easy to deal with and above and beyond service. Their crew is professional and easy to get along with. I highly recommend.
On time and very professional
You guys are the Best and I truly appreciate Cody Styers for being very honest and informative. Cody was very pleasant and helpful in providing us in the right direction to get the job done correctly ☺️☺️☺️
Brannon was very helpful and professional.
I want to say that Sutton Brothers Heating and Cooling of Kernersville, North Carolina, has provided excellent service since they took over the maintenance and service of our heat pump unit.They were out to do our regular six-month maintenance on April 5th and saw an issue with the motor area needing cleaning for Best Performance. They were very prompt and came back on the 12th to accomplish this. Daniel Castiglioue was very professional, courteous, and friendly each time. He took the time to explain everything that needed to be done, including pictures to verify everything and was efficient in all that he did. I recommend that anybody in the Winston-Salem - Kernersville area looking for a dependable and courteous Heat And Air company please consider Sutton Brothers.
Hunter was polite, professional and knowledgeable!
From the text message telling me that my technician was on the way (which included both name and picture!) to the time taken to go over all options and even scheduling a comfort advisor for us free of charge, Sutton Brothers has provided stellar service. Adam was knowledgeable, efficient and very professional. I love that he took the time to explain everything.
This is my first experience using Sutton Brothers. The technician (Blake) was very professional and courteous. He answered my questions, and seemed very knowledgeable. He went over the yearly maintenance programs available but was not pushy. I would contact this company again.
They were great. highly reccomend.
Honest evaluation, I would say.
From start to finish this was a very easy process for replacing our HVAC system. Rickardo and his crew were extremely professional and efficient. Only took 2 days when it was scheduled for 3. Thanks Sutton Brothers!
Sutton Brothers recently performed service at our home, which included running new Romex, Light Switches, and Boxes installed in the Ceiling for mounting Ceiling Fans in two different rooms. Service Technician/Electrician Michael Vincent was fantastic. he arrived on-time, was courteous, conscientious, and very knowledgeable. When finished, Michael ensured that both work areas were picked up and cleaned. He ensured that everything worked as intended. Their pricing was very fair for the work to be done, they were prompt in taking on the Job and their Service Technician Michael Vincent was top notch! I would highly recommend Sutton Brothers for any Electrical work and would use them for any future work we may need at our home. Great Service!
Blake came to check my heating issue and diagnosed the issue immediately. He provided insight on my heating system and installed a new and updated thermostat. I highly recommend Blake for your HVAC needs!
Sutton Brothers installed my heat pump water heater on Feb 29th, and it's been operating like charm! They were happy to either supply me with the heat pump water heater or install the Rheem one i bought from Home Depot. They did an excellent job. It took a few hours like they said it would. They took out the old natural gas water heater, capped the natural gas line, removed the old piping, installed new piping and insulation, installed the new water heater, had their electricians wire it to my electrical panel, and they hauled away the old stuff. In the end, they helped me check that all my water faucets had good pressure on hot and cold. All but the kitchen sink did. They, in fact, did not leave me high and dry. They opened up the sink faucet and removed the sediment build-up that came from the old water heater. And my kitchen faucet worked fine all again. Always excellent service and price from Sutton Brothers. I also got the Duke Energy Rebate and Federal Tax Credit for this heat pump water heater. Since I bought the water heater myself, i had to apply to Duke Energy rebate. It was easy. This smart hybrid heat pump water heater has been awesome. Hot water and low energy usage. Its been keeping my garage cooler on a warm day! Average energy usage per day was 2.75 kwh of energy in March. My installers were Mike K and Kris W! They did a great job! Would highly recommend. This wasn't my first time receiving service from Sutton Brothers. They did a great HVAC install and pressure relief valve install for me, too!
Mr Chris Craig is a very professional young man. Arrived on time and went right to work. He corrected our problem in minimal time. Thanks Sir!
This was 3rd trip in past few weeks working the problem and they made the situation right. Not everyone does that and I appreciated it
Caleb came to our house for a maintenance visit. He was on time, professional, and knowledgeable. I would highly recommend Caleb and the Sutton brothers team to anyone!
We have been so impressed with Chris Craig since his first visit to our home. The estimate, as well as the installation, on our new gas water heater proved that first class customer service still exists. I would definitely recommend him to anyone looking for a friendly and knowledgeable plumber. He made our purchase a pleasant experience.
I can't remember what the guy said his name was but he came out to little Caesars when the inside was near 100 degrees inside the store and fixed the AC units he gave great details on what was wrong and what he fixed got a issue they are the one to call
Blake came out in a timely fashion to perform service on our unit. He was very professional and educated us on the 3 service/maintenance plans available to us. We look forward to working with Sutton Brothers in the future for our HVAC maintenance.
Technician was Adam Smith. Veryknowledgeable about what he is doing. Can't say enough about Adam how good he is.
Great job from beginning to end. Blake is one of the very best
The technicians, Michael and Chandler, worked together quite efficiently. I felt confident about the work they completed and the guidance center they gave me. I have other electrical projects in mind, and my hope is that these two are the techs assigned to it.
The Technicians were on time and professional as always. The system is ten years old and needed additional service, which I agreed to but they ...in no way...were pushy. He only offered the service as optional.
Wonderful company!! Great timely responses- tech communicates directly with owner about issues with price for repair. My only suggestion would be to have an option for a payment plan.